Category: Analysis Essay

Leaders have a unique and colossal mission that focuses on people with the diversity of worldviews, opinions, characters, and lifestyles. In simple words, the goal of a leader lies in uniting people in a single team of professionals sharing the same vision, mission, and values. Leaders should be creative enough in finding approach to every subordinate, targeting employees needs, and nurturing their spirit to be ready to excel personal capabilities. In addition, leaders are the ones regulating experience of the employees by inspiring them to engage in the most unexpected activities requiring them to mobilize internal resources and utilize personal abilities. It happens under the influence of the leader willing to change old habits of the employees and replace them with new behavioral patterns that expand the boundaries of the employees capabilities. A skillful leader not only changes the vision of employees but also proves them that success is possible by showing various approaches towards accomplishment of tasks leading to long-term goals. One of the leaders responsibilities is to split complex goals into simple short-term tasks that ensure success achievement.

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Technical, human, and conceptual skills of a leader have a significant importance in the performance of the company even if it is online-based. The difference lies in the applicability of skills and their role in targeting employees needs. For example, technical skills allow leaders to guide employees through the main stages in online processes, whether it is related to customer service or internal operations aimed to deliver products or services. In online environment, there are also standards and rules, which leaders should follow and ensure that subordinates adhere to the same performance principles. Human skills in online environment are crucial to the productivity of the organization as well. However, in the context of online environment, application of human skills is more challenging, since interaction with consumers and employees takes place virtually in the majority of cases. Nevertheless, the contemporary digital environment made it possible to identify human emotions and outline behavioral peculiarities with the help of video calls. It means that a leader has an opportunity to take care of communication with both staff members and consumers and apply the same spectrum of human skills as required in the workplace. Finally, conceptual skills allow leaders to motivate and guide workers towards long-term goals by articulating their professionalism in appropriate direction. Analysis of the consumers feedback and monitoring of the communication between employees and consumers are the main sources of information that allow leaders applying conceptual skills.

The skills approach fits the processual nature of leadership in several ways. It fits a qualitative characteristic of the processual side of leadership by considering work-related processes, human behavior, and organizational mission, vision, and values simultaneously. The core of the processual nature lies in the monitoring of processes influencing implementation of the organizational strategic plan. The skills approach allows applying appropriate skills to specific processes involving employees in order to ensure successful implementation of the strategic plan. The same connection refers to skills approach and influence, since leaders are regulating employees performance in the context of customer service, teambuilding, implementation of tasks, and communication between departments. In this way, leaders have a direct influence on the organizational climate, which sets appropriate workplace environment for success achievement initiatives thanks to the utilization of personal skills of a leader. The group context of leadership lies in keeping employees interdependent in order to ensure mutual support and understanding. Leaders envisioning employees as a group of people sharing the same ideas and goals are fostering collective thinking and decision-making by means of applying appropriate skills to organize others. Finally, goal attainment is impossible without a skills approach, which allows leaders to derive benefits from specific