FAQ - Frequently Asked Questions

Our company guarantees the highest levels of originality as all the papers are thoroughly checked. You can be sure that our agents will assign your order to one of our skilled experts, who will complete it from scratch in accordance with your instructions. Additionally, your paper will be checked through sophisticated plagiarism detection software. We do not use Turnitin as it saves all the previously checked assignments in its system. Thus, the same paper cannot be checked twice.

Yes, timely delivery of all papers is one of our priorities. When placing an order on our website, you need to choose the appropriate urgency. Our responsible experts will deliver your paper according to the time frame stipulated.

This delay can be caused by the files attached. You may attach a too large file or its format can be inappropriate. If this is the case, you need to proceed with the order placement without any attachments. Once the order is placed successfully, you need to contact our support representatives and they will attach your files to the order.

If there is an available and suitable writing expert, then we will definitely assist you with taking your online test. To find out whether any writer is available, you need to contact our Customer Support agents before the order placement.

First, you need to notify our Customer Support agents via e-mail or Live Chat about your decision. Alternatively, you may contact our Financial Department at essayissues@gmail.com. Bonus credits will be assigned to your personal account once your refund is approved. As soon as the bonus is credited, you will receive an option to use it for payment at the end of the order placement process. Please note that the bonus credits will be assigned to your account only after the approval of your refund request.

According to our policies, customers can receive their papers within the deadlines stipulated. Thus, you need to be very careful when choosing the urgency. However, if you want to get your paper earlier, you need to inform us about it and pay the price difference for the deadline change. If you are unsure how it works, feel free to get in touch with our support representatives and they will help you place a compensation order.

Yes, sure. You just need to contact our Support Team representatives with the instructions for your assignment and they will inform you whether your task is manageable.

On the page of your previous order, you will find the personal ID of the writer, who was working on it. When filing in the form of your new order, you will need to put this number into the “Preferred Writer” section. This way will ensure the priority of your order for your preferred writer. Please note that this option requires an extra payment.

If the paper you received from our team does not fully meet your initial guidelines, you can get it revised for free within 48 hours from the order delivery. Please note that a free revision is possible only in case our writer did not meet your initial instructions. However, if you add new guidelines or introduce new requirements, you need to pay compensation.

Yes, you need to pay for a VIP service called “The Plagiarism check.” If you add this option when placing an order, you will receive a link for Plagiarism check in your personal account. The system will redirect you to the newly created account at ThePlagiarism.com. You will be able to check any text up to 1,000 words (any text, not just the one ordered at our service) for free within one year. You will receive an automatically generated letter from ThePlagiarism.com.

Our work schedule is stable. We work 24/7 and provide online assistance at any time convenient for you.

It is easy to find the Additional Order option in your account next to the main order. After you submit the order form, you will have to pay for the extra order. The writer will see the orders linked. Still, if you would like to get the additional order placed for you, you can ask our support representatives for help.

Some formats and sizes of the files are not supported on the website. If you try attaching them, the order form will not be submitted. You can submit the order without any files and then just upload them to the Files section. Another variant is either to forward all the materials via live chat or email them directly to the company, mentioning the ID of the order.

We founded a universal company that can handle all kinds of orders. Whatever level you have chosen, we can cope well both with the high school essays and Ph.D. dissertations. To be sure, you can start with emailing or forwarding all the instructions via live chat prior to making your order payment. Thus, we will check with the experts in relevant fields whether they can do the needful timely.

We cannot resolve the payment issues directly, but we can recommend effective ways out of challenging situations. Provided that you have certain payment issues, you can start with trying some other method of payment or another credit/debit card. If that does not work, you can use a different laptop, smartphone, or PC or at least change the browser. It is always easier to discuss every specific case directly with the agents of our customer support. Note that you can contact them 24/7.

Use your account for tracing all order details. The status of your paper is visible all the time. If it is viewed as “Payment Verification,” there is an issue with your payment and you have to check why it has not gone through. Email us the receipt or make another try, clicking on the button “Pay now.” If the status you see is “Processing,” it means that the writer is working on the requirements and you can discuss any of the aspects with him/her in messages. You can download the assignment and review it immediately if the order status is “Sent/Completed.”

We try to assign the order to a suitable expert as soon as possible. Typically, assigning the order takes several minutes. In some cases, it may take up to several hours. The urgency of the order, its complexity, and covered discipline are the factors that determine how quickly the writer will be assigned.

No problem, this option is available in your order form. Just add it and you will get a 1-page draft after half of the deadline you have set expires. This option requires an extra payment.