General Terms of Providing Custom Writing Services
Writology Limited provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the “Order Now” form:
- Research papers
- Research proposals
Level of Writing
Every client decides on the level of writing, depending on the institutional affiliation:
- High school
A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.
Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).
Importance of Communication
A client is suggested to communicate with members of our team through the following means of communication:
- Live chat option.
- Phone calls.
- Messaging system.
It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed).
Work Process Overview
By purchasing orders on our website, a client agrees to receive the order within such work process:
- Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
- Writer starts working on the order.
- Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
- The order is checked for plagiarism, edited, and sent to the customer.
- Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.
A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. Writology Limited delivers all papers on time and within the indicated time frame.
- Refund application can be submitted by the customer only within a set timeframe: 14 days after the expiration of the order’s deadline. Nevertheless, this rule is not valid for cases connected to plagiarism, as they do not have any timeframes. To prove the presence of plagiarized content in the paper, a customer has to send a valid plagiarism report,which will serve as a basis for issuing a refund.
- Such websites as Turnitin, iThenticate, and WriteCheck are among the credible engines used for plagiarism search. Still, it is important to note that direct quotes (properly formatted), table of contents, questions, as parts of assignment, as well as references are not considered plagiarism. Other unreliable sources, including, for example, SafeAssign.com, cannot be used as plagiarism search engines. They mostly highlight references and direct quotes as plagiarism. In addition, we do not accept handwritten comments regarding plagiarism sent by the customer as a proof of plagiarism.
- We do not bear responsibility for plagiarism found in a paper provided by a customer, if he/she places continuation orders. Our managers will only analyze plagiarized content found in the parts written by our writers.
- If you are not satisfied with the quality of the order and send a refund request, our Refund Department will thoroughly study the case and send a response within 3-4 business days. If the request is valid, you will receive a full/partial refund.
- According to the policy of Writology Limited, free revision option is available for the customers within 2 days (48 hours) from expiration of the deadline. If this period has passed, a customer would have to place a compensation order. The writer may agree to make a free revision of the paper, then, no refunds can be provided for the given order.
- 30 days revision option is possible if a customer orders long papers (20+ pages).
- If a customer changes initial instructions, no free revision can be applied. In case some additional materials were provided after the order had been completed or in the process of writing, a customer will be asked to place an additional order.
- A customer will have to place a new deadline for the order under free revision and send his/her comments. In some cases, revision may take up to 24 hours due to the instructions complexity. Nevertheless, we do everything possible to meet customer’s deadlines.
- In order to provide timely responses to the letters from the writers and administration, the customers are asked to check their e-mails and personal profiles. Moreover, to avoid misunderstandings, the customers have to provide all necessary and essential materials while placing orders.
- "Extended Revision" option is now available on our website. It costs only 30% of the total order price but gives the clients a possibility to extend free revision time to 14 days. Still, it does not allow to change original instructions. In case there was no need to ask for revision, the money paid for "Extended Revision" option is not returned.
A Full Refund Case
- A full refund can be issued if a customer placed the same order twice or was double charged by mistake. To get a refund, a customer will have to contact the Support Team and cancel the duplicated order.
- If we fail to assign a writer to the order, a customer will receive a full refund.
- In case a customer receives a 100% refund, he/she cannot use any materials provided by Writology Limited for any purposes.
A Partial Refund Case
- Partial refund can be issued if a customer, while placing the order, indicates a wrong number of pages. Word count specification will be used to calculate the amount of money to be refunded.
- Refund percentage can be decreased if a customer indicates a wrong writing level (for example, High school instead of University).
- Contradicting instructions and comments provided by a customer can become a reason for recalculation of the refund percentage.
- Partial refund for the cancelling of order will be calculated based on the following table:
|Refund percentage||Passed deadline|
* If 30% of the deadline is left for order completion by the assigned writer, it cannot be cancelled by a customer. IN addition, if the order has already been completed by a writer, a customer cannot cancel it.
- Please note that the deadline for an order starts from the moment when a client verifies it. Verification is done to avoid cases of online fraud. Our Financial Department can ask a customer to verify his/her identity for this purpose. Still, if a customer fails to verify the order timely, he/she will have to extend the order’s deadline or place a compensation order, which will be considered a hot order.
- The number of pages ordered is calculated according to the number of words 300 words per page. In orders where the number of words is difficult to calculate (e.g. technical orders), our Writing Department will consider the price of order based on its instructions complexity.
- Regarding PowerPoint Presentations, speaker notes is a paid service. It can be chosen while placing an order for ppt presentation. The amount of words for speaker notes is 100-150 words for each slide.
- The number of pages for online tests and multiple choice questions is calculated according to the number of questions (5 questions per 1 page). Consequently, if a test includes 10 questions, a customer will have to place an order for 2 pages.
Deadline and Delivery
- In case a customer wants to get an ordered paper prior to the deadline, he/she would have to place an additional order, as early delivery has to be compensated. In case a writer delivers a paper earlier without any additional payment, a customer will lose his right for refund applying to the given order.
- Partial refund for an order can be issued to a customer if a paper was delivered after the set deadline without his/her approval. The amount of the refund will be calculated according to the pricing page available on our website.
Type of Order
- While placing an order, a customer has to pay close attention to the type of paper he/she chooses. A client cannot choose "Essay" type, if he/she needs “Online Test” to be completed. We cannot issue any refunds if a customer fails to make a respective payment for the ordered services.
- For "Rewriting" orders, our writers do not do any additional research, do not add or change any sources and do not adjust any information. This type of order involves only paraphrasing of the provided information. For the additional services, compensation order should be placed.
- We deeply appreciate timely reaction of a customer to messages in the system. For this reason, we encourage our clients to check their profiles and e-mails, in case there are issues that have to be clarified or topics to be approved.
How long will card details be stored?
- We never store your credit/debit card information or any other payment-related information on our site. The only personal data stored by our site is your name and surname chosen when making your first order with us.
- We work with credit card payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS).
- The transactions are processed by the third-party, legally authorized entities such as Avangate/2Checkout, SafeCharge, PayPal, BlueSnap.
How will my stored card details be used?
Your credit card details are stored securely by the third-party payment processor. When you enter your credit or debit card details on our website, in fact, the information is sent directly to secure databases maintained by the payment processors(Avangate/2Checkout, SafeCharge, PayPal, BlueSnap), who then complete the transaction. Credit card details are never transmitted to, or stored on our servers.
Can these terms change?
Changes in the permitted use will require your agreement. Other changes can be applied in accordance with PCI standards. No change can take place without your consent.